Contact
Customer Service – Elarune SPA
Do you have a question about your order, a return or an exchange? Our customer service team is happy to assist you.
📧 elarunespa@outlook.com
📦 Order Status
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
If you have not received your tracking information, please contact us and include your full name and order number.
Please note that tracking information may take up to 24–72 hours to become active after the order has been dispatched.
🔁 Returns and Exchanges
To request a return or exchange, please contact us at elarunespa@outlook.com.
Please include:
- your full name;
- your order number;
- the product you wish to return or exchange;
- a brief explanation of your request.
Once your request has been reviewed, our customer service team will provide the applicable return instructions and the correct authorised return address.
Please do not return a product before receiving instructions from our customer service team, as unauthorised returns may not be accepted or correctly identified.
Unless the product is faulty, damaged or incorrect, returned products must generally be unopened, unused, undamaged and in their original packaging, with any hygiene seal intact.
Return requests must be submitted within 30 days of receiving the order, subject to the conditions described in our Return and Exchange Policy and any mandatory consumer rights that apply in the customer’s country.
For health protection and hygiene reasons, opened or used cosmetics, skincare products and personal-care products may not normally be returned once the hygiene seal has been broken, where permitted by applicable law.
💳 Refunds
Refunds are processed after the returned product has been received and inspected at the authorised return location.
Once the return has been approved, the eligible amount will be refunded to the original payment method used for the purchase.
After the refund has been submitted, it may take approximately 5–10 business days for the amount to appear in your account, depending on your bank, card issuer or payment provider.
Frequently Asked Questions
How long do order processing and delivery take?
Orders are normally processed within 1–2 business days after payment has been confirmed.
Delivery usually takes approximately 3–10 business days after dispatch, depending on the destination country and shipping carrier.
Delivery times are estimates and may be affected by public holidays, customs clearance, weather conditions, carrier delays or other circumstances beyond our reasonable control.
You will receive tracking information by email as soon as your order has been dispatched.
How do I request a return or exchange?
Contact us at elarunespa@outlook.com and include your full name, order number and a brief explanation of why you wish to return or exchange the product.
Once your request has been reviewed, you will receive the applicable return instructions and authorised return address.
Do you offer free shipping?
Yes, we currently offer free standard shipping on all eligible orders.
Any available shipping options and charges will be clearly displayed during checkout before payment is completed.
When making a standard return, the customer is generally responsible for the return shipping costs unless the product is faulty, damaged, defective or incorrect.
Can I cancel my order?
An order may only be cancelled before it has been processed for dispatch or handed over to the shipping carrier.
To request a cancellation, contact us as soon as possible at elarunespa@outlook.com and include your order number.
Once an order has been dispatched, it can no longer be cancelled. You may request a return after delivery in accordance with our Return and Exchange Policy.
What should I do if my product arrives damaged or incorrect?
Please contact us as soon as reasonably possible at elarunespa@outlook.com.
Include your full name, order number, a description of the issue and clear photographs of the product, packaging and shipping label where relevant.
Our customer service team will review the case and provide an appropriate solution in accordance with applicable consumer protection laws.
How can I contact customer service?
Send an email to elarunespa@outlook.com.
Please include your full name and order number so that we can locate your purchase and assist you more efficiently.