Terms and Conditions
Terms and Conditions
By accessing our website or completing a purchase from Elarune SPA, you agree to the Terms and Conditions set out below.
Use of the Website
All content available on this website is intended solely for personal use and online shopping.
Copying, reproducing, redistributing or otherwise using our images, text, designs, logos or other content without prior written permission from Elarune SPA is not permitted.
European Availability
Elarune SPA offers its products to customers in multiple European countries.
Product availability, delivery options, shipping charges, payment methods and estimated delivery times may vary depending on the customer’s destination country.
We reserve the right to restrict or discontinue sales to certain destinations when required for operational, logistical, regulatory or legal reasons.
Prices, Taxes and Currency
Prices may be displayed in euros (EUR) or another currency available for the customer’s location.
The currency and final amount applicable to an order will be displayed during checkout before payment is completed.
Where applicable, taxes and shipping charges will be calculated and displayed during checkout.
Depending on the destination country and the location from which an order is dispatched, additional import duties, customs charges or local taxes may apply. Where these charges are not collected during checkout, they may be payable by the customer upon delivery.
We reserve the right to change prices, promotions, shipping charges and product information at any time. These changes will not affect orders that have already been confirmed.
Product Availability
All products are subject to availability.
If a product becomes unavailable due to a stock discrepancy, system error or other unforeseen circumstance, we will contact the customer as soon as reasonably possible.
Where we are unable to fulfil an order, any payment received for the unavailable product will be refunded to the original payment method.
Orders and Payment
An order is considered received once the customer has completed the checkout process and received an order confirmation by email.
An automated order confirmation does not prevent us from cancelling or rejecting an order in the event of:
- an obvious pricing or product information error;
- suspected fraud, unauthorised activity or misuse;
- insufficient product availability;
- an invalid, declined or incomplete payment;
- an unsupported delivery destination;
- a legal or regulatory restriction.
If payment has already been completed and the order is cancelled by us, the applicable amount will be refunded to the original payment method.
Customer Responsibilities
The customer is responsible for providing accurate and complete information when placing an order, including:
- full name;
- complete delivery address;
- postal code;
- country;
- email address;
- telephone number.
Elarune SPA cannot guarantee that order or delivery information can be changed after an order has been processed, prepared or dispatched.
If a parcel is returned because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery or another circumstance attributable to the customer, the customer may be responsible for the cost of reshipping the order.
Products and Information
We make reasonable efforts to display product images, colours, packaging, specifications and descriptions as accurately as possible.
Minor differences in colour or appearance may occur due to screen settings, lighting conditions, manufacturing variations or updates to product packaging.
Product packaging and presentation may differ slightly between European markets without affecting the essential characteristics of the product.
Information provided on this website is for general informational purposes only and is not intended to replace professional medical or dermatological advice.
Individual results from skincare and beauty products may vary from person to person.
Delivery and Delays
Available delivery methods and estimated delivery times are displayed during checkout or on our Shipping Policy page.
All stated delivery dates and timeframes are estimates unless expressly stated otherwise.
Delivery delays may occur due to carriers, customs procedures, border controls, weather conditions, public holidays, high order volumes or other events outside our reasonable control.
Such delays do not limit any mandatory consumer rights available under the laws applicable in the customer’s country of residence.
Right of Withdrawal
Consumers located in the European Union, European Economic Area, United Kingdom or other European jurisdictions may have a statutory right to withdraw from an online purchase within a specified period.
Where applicable, the withdrawal period is generally 14 days from the day the customer, or a person designated by the customer, receives the goods.
The customer must notify us clearly of the decision to withdraw within the applicable statutory period.
Certain products may be excluded from the right of withdrawal where permitted by applicable law. This may include sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been broken.
The precise rights and exceptions applicable to an order may depend on the laws of the customer’s country of residence.
Returns, Exchanges and Refunds
Returns, exchanges, cancellations and refunds are governed by our separate policies:
- Return and Exchange Policy
- Refund Policy
- Cancellation Policy
- Shipping Policy
These policies form part of these Terms and Conditions and must be read together with them.
Nothing in these policies limits any mandatory consumer rights available under applicable European or national consumer protection laws.
Limitation of Liability
Elarune SPA will not be liable for indirect, incidental or consequential losses to the extent that such an exclusion or limitation is permitted under applicable law.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
Nothing in these Terms and Conditions limits the customer’s mandatory statutory rights as a consumer.
Intellectual Property Rights
The Elarune SPA name, branding, logos, website design, images, text, graphics and other content belong to Elarune SPA or are used with permission from the relevant rights holder.
The website’s content may not be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission.
Privacy and Personal Data
Personal information provided through our website is processed in accordance with our Privacy Policy and applicable data protection legislation.
Customers should review our Privacy Policy for information about how personal data is collected, used, stored and protected.
Changes to These Terms
We may update these Terms and Conditions when necessary to reflect changes to our business, website, services, delivery arrangements or applicable legal requirements.
The latest version will always be made available on this website.
Changes will not affect orders that were already confirmed before the updated terms came into effect, unless required by applicable law.
Governing Law and Consumer Rights
These Terms and Conditions are governed by the laws applicable to the operation of Elarune SPA.
However, this choice of law does not deprive consumers of any mandatory protections granted by the laws of their country of habitual residence.
Customers may also have the right to bring legal proceedings before the courts of their country of residence where provided by applicable consumer law.
Complaints and Dispute Resolution
If a customer has a complaint or dispute concerning an order, the customer is encouraged to contact us first so that we can attempt to resolve the matter directly and amicably.
Where available, consumers may also contact an authorised alternative dispute resolution body or consumer protection authority in their country of residence.
The availability and rules of alternative dispute resolution procedures may differ between European countries.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
📧 elarunespa@outlook.com