Shipping and Delivery Policy

Shipping and Delivery Policy

At Elarune SPA, we are committed to providing a simple, reliable and secure shopping experience for customers across Europe.

Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends, public holidays or periods of exceptionally high demand may require additional processing time.

Orders are processed in the order they are received.

Estimated Delivery Time

Estimated delivery times vary depending on the destination country within Europe.

Most orders are delivered within approximately 3–10 business days after dispatch.

The total delivery time consists of:

Processing Time + Shipping Time

Delivery estimates are not guaranteed and may be affected by carrier delays, customs clearance, weather conditions, public holidays, transportation disruptions or other circumstances beyond our reasonable control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please note that tracking information may take up to 24–72 hours to become active after shipment.

If you have not received tracking information within a reasonable time after dispatch, please contact us at:

elarunespa@outlook.com

Please include your full name and order number when contacting us.

Shipping Costs

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

Free shipping promotions may be offered from time to time and will apply only under the conditions specified at checkout.

Customs Duties, VAT and Import Taxes

Depending on the destination country, your order may be subject to VAT, customs duties, import taxes or other government charges.

Where applicable, these charges may either:

  • be included in the purchase price during checkout; or
  • be collected by customs authorities or the shipping carrier before or upon delivery.

The customer is responsible for complying with the customs and import requirements applicable in their country unless otherwise stated during checkout.

Delivery Address

Customers are responsible for providing a complete, accurate and deliverable shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact us immediately.

While we will make reasonable efforts to update the address before dispatch, we cannot guarantee that changes will be possible once order processing has begun.

Undeliverable or Returned Parcels

A parcel may be returned to us if delivery cannot be completed due to reasons such as:

  • an incorrect or incomplete shipping address;
  • failure to collect the parcel within the carrier's collection period;
  • refusal to accept delivery;
  • failure to pay applicable customs duties, VAT or import charges where required;
  • other circumstances attributable to the customer.

Where permitted by applicable law, the customer may be responsible for any reasonable costs associated with returning or reshipping the parcel.

Delayed Deliveries

Although we work with trusted shipping partners, occasional delays may occur due to circumstances beyond our control.

Examples include:

  • weather conditions;
  • customs inspections;
  • transport disruptions;
  • carrier operational delays;
  • public holidays;
  • periods of exceptionally high shipping demand.

We appreciate your patience in these situations and will assist you whenever possible.

Lost or Damaged Shipments

If your order appears to be lost during transit or arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • your full name;
  • your order number;
  • a description of the issue;
  • photographs of the damaged parcel or product, where applicable.

We will investigate the matter with the shipping carrier and provide an appropriate solution in accordance with applicable consumer protection laws.

Multiple Shipments

Where an order contains multiple products, we may ship the items separately if necessary to improve delivery times or product availability.

In such cases, you may receive multiple tracking numbers.

Force Majeure

Elarune SPA shall not be held responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, customs actions, government restrictions, transportation disruptions or other force majeure events.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Elarune SPA
📧 elarunespa@outlook.com